Terms and Conditions

Terms & Conditions
Last Updated: 25 July 2026

1.Introduction

These Terms & Conditions (“Terms”) govern the sale of products (“Products”) listed on www.yatoura.com (“Site”), operated by Apex Aromas Ltd.
By placing an order, you agree to be bound by these Terms.
Your use of the Site is also governed by our Disclaimer, Terms of Use, and Privacy Policy.

2.How the Contract Is Formed

2.1 Placing an Order
You may place an order by following the on‑screen prompts on the Site. You may review and correct your order before submitting it.

2.2 Order Confirmation
After placing an order, you will receive an Order Confirmation email acknowledging receipt. This does not mean your order has been accepted.

2.3 Dispatch Confirmation
A contract is formed only when we send a Dispatch Confirmation email.

2.4 Partial Orders
The contract applies only to Products listed in the Dispatch Confirmation.

2.5 Order Refusal
We may refuse an order for reasons including:
• Product out of stock
•Payment authorisation failure
•Suspected fraud

3.Delivery

3.1 Delivery Method
We deliver using Royal Mail Tracked 24®️ and Tracked 48®️.
Royal Mail may take up to 10 days to confirm an item as lost

3.2 Delivery Address
Products are delivered to the address provided at checkout.
We cannot split a single order across multiple addresses.

3.3 Multiple Packages
Orders may arrive in multiple packages.

3.4 Delivery Responsibility
We are not responsible for additional carrying, positioning, or installation of Products.

4.Risk & Ownership

4.1 Risk
Risk passes to you upon delivery.

4.2 Ownership
Ownership transfers when:
•Products are delivered, and
•Full payment is received
Whichever occurs later.

5.Pricing & Payment

5.1 Prices
Prices are listed in GBP (£) and may include VAT. 
Delivery charges are added at checkout.

5.2 Price Changes
Prices may change, but confirmed orders are not affected.

5.3 Payment
We accept major debit/credit cards and PayPal.
Payment must be completed before dispatch.

5.4 Payment Authorisation
If your payment provider refuses authorisation, your order will not be accepted.

5.5 Pricing Errors
If a pricing error occurs, we may:
•Contact you for instructions, or
•Cancel the order

5.6 International Payments
All payments and refunds are processed in GBP.
Currency conversion differences are your responsibility.

6.Returns & Refunds

Our policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

6.1 Cooling‑Off Period
You may return eligible Products within 14 days of receiving your order.

6.2 Product Condition
Due to hygiene and safety:
•Perfumes, fragrance oils, cosmetics, and candles must be unopened, unused, and in original packaging.
•Used or opened items cannot be returned.

6.3 Initiating a Return
Email contact@yatoura.com with:
•Order number
•Product(s)
•Reason for return

6.4 Return Shipping
Customers pay return shipping unless the item is faulty or incorrectly supplied.

6.5 Refunds
Refunds are issued once the item is inspected.
Refunds use the original payment method and may take up to 10 business days.

7.Liability

7.1 Consumer Protection
We are legally required to supply Products that conform to the contract.

7.2 Limitations
We are not liable for:
•Business losses
•Indirect or consequential losses
•Losses not reasonably foreseeable

7.3 Non‑Excludable Liability
We do not exclude liability for:
•Death or personal injury caused by negligence
•Fraudulent misrepresentation
•Any liability that cannot be excluded under UK law

8.Events Outside Our Control
We are not liable for delays or failures caused by events outside our reasonable control.

9.Notices
Formal legal notices must be sent using the contact details provided on the Site.

10.General
•Invalid provisions are removed without affecting the rest of the Terms.
•We may update these Terms without prior notice.
•Failure to enforce a right does not waive it.
•You may not transfer your rights under these Terms.

10.1 Governing Law
These Terms are governed by the laws of England and Wales.
Disputes will be handled by UK courts unless you reside in Scotland, Northern Ireland, or the Republic of Ireland.

11.Disclaimer & Terms of Use

11.1 Website Access
We cannot guarantee uninterrupted access to the Site.
You must not attempt to hack, disrupt, or interfere with the Site.

11.2 User Accounts
If you create an account, you must keep login details confidential.
We may disable accounts that violate these Terms.

11.3 Accuracy of Information
We aim to keep information accurate but cannot guarantee completeness or error‑free content.

11.4 User Data
We maintain data necessary for operating the Site.
We are not liable for loss or corruption of user‑submitted data.

11.5 Electronic Communications
You consent to receiving electronic communications and agree that electronic signatures and records are legally valid.

11.6 Links to Third‑Party Sites
We are not responsible for third‑party websites linked from our Site.

11.7 Reviews
Reviews must be honest, lawful, and non‑abusive.
We may remove reviews at our discretion.

12.Contact Us
For questions or issues, please contact us via the Site’s contact form or email contact@yatoura.com